SHIPPING TIMES
Most in-stock items will arrive within 1 to 2 business days after you place your order. You will see a specific delivery timeframe based on your destination at checkout. Shipping times are estimates and exact delivery dates cannot be guaranteed.
What do I do if I haven't received my order?
B2B: Please allow 2 full business days after placing your order. If you haven't received it after that time, please call our Customer Service Team free of charge at 900 181 535, or write to us at servicioprofesional@yodeyma.com.
B2C: Please allow 2 full business days after placing your order. If you haven't received it after that time, please call our Customer Service Team free of charge at 900 373 844, or write to us at info@yodeyma.com
How do I place an order?
Visit our website to start browsing our catalog. Once you find the product you want, click "Add to Cart." You can continue shopping or click "View Cart" if you have everything you need; from there you can proceed to checkout. If you have addresses or payment methods saved in your account, they will automatically appear during the checkout process, making it easier to complete your order. Otherwise, you will need to enter them manually.
Please remember to review all your information carefully.
SHIPPING
Where do you currently ship to?
We offer shipping throughout Spain, with the sole exception of the Canary Islands, guaranteeing that our products will arrive no matter where you are.
How much does shipping cost?
When you place your order, the website will show you the shipping costs, as well as how much you need to earn to qualify for free shipping.
Enjoy our premium inspired fragrances with clear and convenient shipping costs!
How long does it take for a shipment to arrive?
Shipments typically arrive within 1 to 2 business days.
What should I do if I have problems with my order?
B2B. If you encounter any problems with your order, please contact us through servicioprofesional@yodeyma.com or call 900 181 535 for help.
B2C. If you encounter any problems with your order, please contact us through info@yodeyma.com or call 900 373 844 for help.
Where can I track my order?
Tracking information is not provided as delivery takes 1-2 business days. However, if it has been longer than this, please contact our customer service team and we will track your order for you.
RETURNS
What is your returns policy?
Our policy allows returns within 14 calendar days of receiving your order. For more details, please see our Returns Policy page.
How do I make a return?
B2B. To initiate a return or exchange, simply contact our customer service team at servicioprofesional@yodeyma.com or call 900 181 535.
B2C. To initiate a return or exchange, simply contact our customer service team at info@yodeyma.com or call 900 373 844
What do I do if my order is lost, arrives damaged, or has been stolen?
B2B. In case of loss, damage or theft of your order, please contact our customer service team at servicioprofesional@yodeyma.com or call 900 181 535 for assistance.
B2C. In case of loss, damage or theft of your order, please contact our customer service team at info@yodeyma.com or call 900 373 844 for assistance.
RESELLERS
How can I become a distributor of Yodeyma products?
To become a Yodeyma distributor, follow these steps:
• Go to the top menu and click on the “Professionals” button.
• Fill out the form with your business information.
• One of our customer service representatives will call you to complete your registration.
Once registered, you can start enjoying all the benefits of being a Yodeyma distributor.
Do I have to pay to become a distributor?
No, you don't have to pay. Becoming a distributor is completely free.